alanafloor | disclaimer & Privacy Policy

Alana Floor Website Disclaimer & Privacy Policy

Last Updated: 8.14.2024 

The information provided on the AlanaFloor website (the “Site”) is for general informational purposes only. While we strive to keep information accurate and up to date, AlanaFloor makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics on the Site. Any reliance you place on such information is strictly at your own risk.

Product specifications, pricing, inventory, promotions, lead times, and availability may change without notice. Product photos and colors may vary due to lighting conditions, photography, screen settings, and normal manufacturing variation. Please confirm all product details, availability, and final pricing with our team prior to placing an order.

Any quotes, estimates, or pricing shown or provided are subject to verification of product availability, shipping details, trade account approval (if applicable), and final written terms provided by AlanaFloor. AlanaFloor may update pricing, policies, and program terms at any time.

The Site may contain links to third-party websites that are not owned or controlled by AlanaFloor. AlanaFloor is not responsible for the content, accuracy, availability, policies, or practices of third-party websites. Accessing third-party links is at your own discretion.

All content on this Site—including text, graphics, logos, images, videos, designs, and other materials—is owned by AlanaFloor or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, upload, post, transmit, distribute, or create derivative works from any Site content without prior written permission from AlanaFloor.

To the maximum extent permitted by law, AlanaFloor and its affiliates, owners, directors, officers, employees, agents, and representatives will not be liable for any loss or damage arising out of or in connection with the use of the Site, including without limitation indirect, incidental, consequential, special, or punitive damages, loss of profits, loss of data, business interruption, or any other losses, even if AlanaFloor has been advised of the possibility of such damages.

We may update this Disclaimer & Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

If you have any questions about this Site, please contact us at info@alanafloor.com.

Depending on how you interact with our Site, ads, and services, we may collect:

• Contact information you provide (name, business name, email, phone number, address)
   
• Callback request information (phone number, request time, and any message submitted when requesting a callback)
   
• Business/trade verification information you submit (such as business license, resale permit, contractor information)
   
• Inquiry and order-related information (products of interest, quantities/volume, delivery preferences, location)
   
• Website usage data (IP address, device type, browser, pages viewed, approximate location, and similar analytics data)
   
• Cookies and tracking data (see “Cookies & Tracking” below)
   

We may use your information to:

• Respond to inquiries and provide quotes, wholesale pricing, product availability, and sample options
   
• Contact you by phone/text if you request a call or callback (including via Meta call ads or callback requests)
   
• Verify trade accounts (if applicable)
   
• Provide customer service and support
   
• Process or support orders, delivery coordination, and returns/warranty inquiries (if applicable)
   
• Improve our website, products, services, and advertising performance
   
• Protect against fraud, misuse, and security threats
   
• Comply with legal obligations
   

If you submit your information through Facebook or Instagram (including lead forms, call ads, or callback requests), we receive the information you provide through Meta’s tools. We may use Meta technologies (such as the Meta Pixel and/or Conversions API) to measure ad performance, understand how visitors interact with our Site, and improve our advertising. Meta may collect and process information according to its own policies.

We may use cookies, pixels, and similar technologies to operate the Site, analyze traffic, and measure advertising results. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

We do not intentionally collect or process sensitive personal information.

We may receive information from third-party sources such as advertising platforms, analytics providers, social media platforms, and public databases, in accordance with their policies and applicable law.

We may share information with trusted service providers who help us operate our business, such as:

• Website hosting and analytics providers
   
• CRM, email, and communication tools
   
• Call tracking / callback export tools (including spreadsheet exports for callback requests)
   
• Shipping carriers and logistics providers
   
• Payment processors (if applicable)
   

We do not sell your personal information to third parties.

We retain personal information only as long as reasonably necessary for business purposes, account verification, customer support, legal compliance, or dispute resolution.

Depending on where you live, you may have rights regarding your personal information, including requesting access, correction, or deletion. You may also opt out of marketing communications at any time by using an unsubscribe link (if provided) or by contacting us directly. To exercise your rights, contact info@alanafloor.com.

To exercise your rights or ask questions, contact:
info@alanafloor.com